All You Need to Know About “Twitter Seva”

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Twitter Seva has been launched by the Union Ministry of External Affairs (MEA) for directly engaging with citizens in the country and abroad, business travelers and tourists for speedy resolution of their passport and visa queries. This single platform will connect the 200 Twitter handles of ministry for quick redressal of complaints.              

Twitter Seva will enable the MEA, through its Twitter handle (@MEAIndia), for strengthening its primary relationship with the citizens of the country by providing real-time, fast and efficient public services.

Twitter Seva: Key facts

1. Twitter Seva service will be supported by 29 regional passport offices and 198 Twitter accounts of Indian missions and high commissions abroad.
2. Twitter Seva will enable large-scale, timely and transparent response to tweets of citizens in real time.
3. Twitter Seva allows both Indians and non-Indians to register their relevant query with MEA Twitter account through their tweets.
4. The twitter request from people will activate the concerned office nationally or globally and address several issues under the MEA.
5. It will improve scalability and accelerate the process dealing the requests placed by Indian and global citizens.

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The Minister of State for External Affairs V.K. Singh launched the service and said that there was a great need for Twitter Seva as there are already 200 verified Twitter handles under the External Affairs Ministry.

Raheel Khursheed, Head of News and Government Partnerships in Twitter India, said that “Twitter Seva” is an effective platform for responding to public grievances and queries that helps processing large volumes of tweets, converting the tweets to resolvable tickets and finally assigning complaint tweets to the relevant authority for real-time resolution.

Mr. Khursheed also said that the Twitter Seva service will soon be rolled out for the Home Ministry, Department of Public Grievances, Health Ministry; Mumbai, Goa, Kolkata and Delhi police, and the Jakarta, Indonesia traffic police.

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